A Vision for the “New Normal”: Lessons learned from a graduate program in educational technology


As COVID-19 emerged, we in the Master of Arts in Educational Technology (MAET) program at Michigan State University heard from graduate-level learners teaching from K-12 through higher ed: Educators needed support as they tried to navigate the unknown—professionally and personally. We’ve been able to connect with educators in many different contexts, countries, and cities throughout the rapid transition to remote teaching and during further transitions required in the 2020 – 2021 school year. Two things we know: educators are burnt out and teaching continues to be de-professionalized. What had previously been quick emails or 30-minute advising sessions with our adult learners became 1-hour to an-hour-and-a-half video chats. Our strong connection to our students allowed for this intimate sharing to occur and it sparked the creation of a variety of resources to support educators around the world as COVID-19 spread. When we reflect on the future of wellness practices that we learned through this experience (and are still practicing), our key takeaways for supporting educators are to:

  • Schedule time realistically 
  • Be present as a listener
  • Validate concerns, worries, fears, and frustrations that are shared
  • Follow-up with check-ins, resources, or strategies

Although accessibility is a complex topic and requires more words than we have here, we’ve learned a few things on our accessibility journey that we want to share with you:

As educators moving into the post-pandemic world, we plan to shed:

  • Deficit views of learners and their contexts
  • Uncritical acceptance of educational technologies, particularly those that follow a surveillance / policing mindset
  • Punitive approaches to assessment
  • That the way it has been done before—or institutionally—does not have to be the way moving forward

As we turn toward our collective, post-COVID-19 future, we seek to be—and support those who will serve as—transformative leaders who will move learning communities toward meaningful and equitable digital experiences following the pandemic.

Green image with top text that reads, we wil carry in our hearts and engage in our practice:
• We believe that all manifestations of racism are harmful, as is our silence if we fail to denounce them. We will work to create and promote an anti-discriminatory environment for our learners, and their learners. Teaching is political.
• We continue to create and design curriculum, courses and programs in ways that are accessible to all, using UDL and web accessibility principles.
• We support all learners, regardless of ability, prior experience, and access to digital technologies.
• We give learners second (and third and fourth) chances.
• We focus on compassion and common humanity.
• We embrace an openness to alternative approaches to assessment.
• We continue to be iterative, lifelong questioners who push back against systemic oppression, advocate for historically marginalized peoples, and center our learners as best we can...we hope you will, too.
At the bottom of the graphic is the Team MAET logo: Master of Arts in Educational Technology.

About Author

Liz Owens Boltz

Dr. Boltz serves as Co-Director and Assistant Professor in Michigan State University's Master of Arts in Educational Technology program.

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